Skip to main content

    Support

    Offers

U
user_f91j6j
1st Topic

6 Messages

Saturday, March 22nd, 2025 7:34 PM

Access hallmark+ on xfi

We purchased an annual subscription to Hallmark+ on the computer. We are now trying to access it on our new samsung TV but our only choice is subscribe. I am nervous that we have already subscribed again on the tv just trying to find a spot to sign in to the account we created. We don't want to subscribe We want to sign in. How do we do that exactly?

Question

 • 

Updated 

1 month ago

17

1

0

XfinityBrianH

Official Employee

 • 

1.3K Messages

1 month ago

 

user_f91j6j Tank you so much for reaching out to us here today with your questions about the Halmark + app on your Samsung TV. To sign into Hallmark+ on your Samsung TV, launch the Hallmark+ app, select "Sign In," and then follow the on-screen instructions to either scan a QR code or visit hallmarkplus.com/tv to enter the code displayed on your TV, and finally, enter your Hallmark+ account email and password. If you are having trouble signing in on your TV, I would suggest scanning the QR code from a device that you have already logged into Halmark +.

 

10

0

user_f91j6j

6 Messages

There is no option to sign in. It is subscribe option only. We have already subscribed. 

Like

Reply

1 month ago

0

XfinityBrianH

Official Employee

 • 

1.3K Messages

 

user_f91j6j I am showing a note that if a Samsung TV is older that 2020 it would not be compatible with the Halmark + app, do you know when your TV was made? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

1 month ago

0

user_f91j6j

6 Messages

Yes, it was just purchased new 2 months ago.

Like

Reply

1 month ago

0

user_f91j6j

6 Messages

It seems that we need to download the app on the TV but we don't know how.

Like

Reply

1 month ago

0

XfinityRichard

Official Employee

 • 

1.8K Messages

Hi there, @user_f91j6j Thank you so much for taking the time to reach out to us regarding your Hallmark concerns. I love watching Hallmark, we'll get you taken care of so you can start enjoying Hallmark as well. If you purchased a Hallmark+ annual subscription on a computer and are now trying to access it on your Samsung TV, but only see a "subscribe" option, you will need to install the Hallmark+ app on your Samsung TV and then log in with the same account. Please follow the following steps to get Hallmark+ downloaded on your TV.-Richard

 

  1. Click here to sign up for Hallmark+.
  2. Once you’ve signed up, go to the Home Screen on your Samsung Smart TV.
  3. Launch the app store and search for “Hallmark+” on your Samsung Smart TV.
  4. Select “Add to Home” to install the app.
  5. Once installed, log in using your Hallmark+ credentials.
  6. You can now stream Hallmark+ on Samsung Smart TV.
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

1 month ago

0

forum icon

New to the Community?

Start Here