Visitor

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1 Message

Thursday, June 4th, 2026 3:01 PM

Access denied

Trying to finish new internet service order, 'finish order' says access denied, please fix this to allow access 

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Expert

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118.3K Messages

2 hours ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

Official Employee

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1.2K Messages

2 hours ago

Happy Thursday user_f3ijak 👋 I appreciate you joining us in our community for help, and even more so for your wanting to get started with Xfinity! We'd love to have you as part of the family, so we don't want there to be any holdup in getting your services started 👍 If you could send our team a direct message with your full name, and the full service address associated with your account, I'd be more than happy to look into this for you!

 

To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.

 

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