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user_ok0dt4
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Visitor

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5 Messages

Tuesday, February 10th, 2026 5:48 PM

Access Denied

Since two days, I get the Access Denied Reference #18.a7d02e17.1770745420.12d4edd7 error whenever I visit tesla.com from any device connected to my Xfinity home. 

I can successfully access these sites when I am outside of home. 

Please help.

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47 minutes ago

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XfinityAlfonso

Official Employee

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2.4K Messages

2 hours ago

Hello user_ok0dt4 this appears to be a browser specific error for Microsoft Edge. What does the weblink below this message tell you when navigating to that site? 

 

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user_ok0dt4

Visitor

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5 Messages

1 hour ago

@XfinityAlfonso,

I'm using Chrome, Safari and Comet browsers. I am unable to access using incognito browser modes too.

When I go to the https://errors.edgesuite.net/18.c4d9c217.1770747336.530c74 website from the error message, this is what I see:

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XfinityOrlandoM

Official Employee

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3K Messages

@user_ok0dt4

Are you using a VPN?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 hour ago

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user_ok0dt4

Visitor

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5 Messages

@XfinityAlfonso

No, not using a VPN 

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1 hour ago

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XfinityOrlandoM

Official Employee

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3K Messages

@user_ok0dt4

Thank you, If you're trying to access a website that you think is being mistakenly blocked by Advanced Security, submit a request for reassessment at spa.xfinity.com. The request will be reviewed, and an update will typically be provided within three business days.

To submit a request to have a blocked website reviewed for possible unblocking:

  1. Go to spa.xfinity.com.
  2. Select Report an issue at the bottom of the page
  3. Select I can't reach a website that I want to go to from the drop-down menu. Then, click Continue.
  4. Fill out the required fields.
  •  Enter the full URL for the blocked site.
  •  Enter your email address to receive a confirmation email.
  •    Add any other comments you’d like to provide.
  1. Click Review.
  2. Review your answers and click Submit.
  3. You'll get a confirmation email once we receive your report.



 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

55 minutes ago

user_ok0dt4

Visitor

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5 Messages

Thanks @XfinityAlfonso. I've followed the steps and submitted my report. I will wait for the next steps and resolution of this issue. 

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49 minutes ago

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XfinityOrlandoM

Official Employee

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3K Messages

@user_ok0dt4

You're welcome I'll follow up with you as well to make sure everything got resolved

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

47 minutes ago

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