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I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
I am having the same issue. I was actually looking at offers, logged into my account, and now I can't access my xfinity account at all because I keep getting an "access denied" message.
Hello @user_f5aeq6, have you tried clearing your cache and cookies?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
cob816 Can you try clearing cache/cookies? If the issue is from the app, can you make sure you have the latest software version/update?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityDena
Official Employee
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3.6K Messages
2 months ago
Thank you for raching out. Where are you trying to sign in @iamtamar95
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user_f5aeq6
Visitor
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3 Messages
2 months ago
I am having the same issue. I was actually looking at offers, logged into my account, and now I can't access my xfinity account at all because I keep getting an "access denied" message.
1
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cob816
New Poster
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9 Messages
2 months ago
I'm getting the same message.
Access Denied
You don't have permission to access "http://www.xfinity.com/sitecore/api/learn/neptune/customer/existing/postauth?" on this server.
Reference #18.c70c2e17.1753397434.490b9804
https://errors.edgesuite.net/18.c70c2e17.1753397434.490b9804
1
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cob816
New Poster
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9 Messages
2 months ago
this is very aggravating
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