Hello user_fuq0aj. Congratulations on being a puppy parent! They can be trying, but I'm sure all the cuteness overtakes any mess they cause. I'm sorry the power cable was damaged. We recommend using a power adapted that is supplied with the modem, since it was damaged the best option would be to exchange the modem. You can quickly do that at a Xfinity store. You can find a store nearby with this link https://www.xfinity.com/local/store-offers Do you have a store close by?
XfinityPaula
Official Employee
•
1.7K Messages
9 months ago
Hello user_fuq0aj. Congratulations on being a puppy parent! They can be trying, but I'm sure all the cuteness overtakes any mess they cause. I'm sorry the power cable was damaged. We recommend using a power adapted that is supplied with the modem, since it was damaged the best option would be to exchange the modem. You can quickly do that at a Xfinity store. You can find a store nearby with this link https://www.xfinity.com/local/store-offers Do you have a store close by?
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