Abysmal Service

For the last year my internet has been out seemingly at least once a month for an unknown reason. The internet will go out, we’ll have to take PTO, and XFinity is horribly unresponsive to any issue or inquiry we have. They found out that some of their equipment sometimes randomly malfunctions in my home. They refused to update it, and their AI assistant prevents you from getting any information when there is an outage. I have no idea if this is because of equipment XFinity installed or something else. Mostly my gripe is with the customer service. It is darn near impossible to get information out of them, and it is impossible to talk to a human being about the issue. A human would be able to quickly tell me if this was an equipment malfunction or a cut wire somewhere. Xfinity’s refusal to be transparent leaves me in limbo for hours wondering if I need to take time off work, if the issue will even be fixed, and what the true cause of the issue is. I’ve never gotten a worse impression of a company than XFinity and I will recommend to anyone and everyone to never do business with them.