Abuse of power with a limited market

Formal Complaint – Misrepresentation of Service 

I recorded this entire conversation:

A Comcast Xfinity sales representative repeatedly promised services and when they wouldn’t work, told me I couldn’t revert back to my old account. This happened within a matter of hours. She promised, I signed, then they told me I was stuck

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After the change, I lost services and paid similar price that I was paying. I was paying $320.00 for 1GB (two homes on one property) and 185 channels. The new plan was basic cable and same internet two modems for $230.00 When we couldn’t get the internet to work they informed me that it would be an additional $60.00 a month for 12 months then $100 a month thereafter. Same exact price I was paying for 185 channels. I told them I recorded the sales lady guarnteed they said they couldn’t honor it. I asked them to remove new contract and go back to old (within 2 hours) they said they couldn’t that the codes were gone. I asked for a credit, The only resolution offered was a one-time $15 credit, which does not come close to addressing the ongoing financial impact or the loss of service.

This situation reflects a clear case of misrepresentation, and I am requesting the following:

1. Immediate review of my account and the recorded sales call

2. Restoration of my previous service plan or adjustment to a plan that reflects what was originally promised

3. Correction of billing to reflect the agreed-upon terms

4. Appropriate compensation for the inconvenience and additional costs incurred

I entered into this agreement based on explicit assurances from your representative. I expect Comcast Xfinity to honor those representations.

Please respond promptly with a resolution. I am prepared to escalate this matter further if necessary.