Visitor
•
1 Message
Absolutely unacceptable experience with Xfinity.
I had a confirmed installation appointment scheduled from 8:00–10:00 AM. I am not yet living at the property, so in order to be present I hired a nanny for my 7-month-old baby and drove to the location early in the morning.
At 7:50 AM, I called Xfinity to confirm the appointment. I was explicitly told it was confirmed and the technician was scheduled.
At 9:40 AM — twenty minutes before the end of the service window — the technician called and said he would not be coming due to “bad weather.”
There was no bad weather. It was warm, sunny, no rain, no snow, and the roads were completely clear.
XfinityBradM
Official Employee
•
1.2K Messages
6 hours ago
Hey there, @user_i1swiu. Thank you for allowing our team the opportunity to look into things and provide options. If you could please send me a DM with your first and last name along with your full-service address, we can get started.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
0
0