Visitor
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1 Message
Absolutely the worst customer support
I have been requesting a refund or credit to the overcharges on my mobile bill for 2 months.
This has cost me countless hours on phone because there is never an easy way to connect to an actual human.
I have a case number from the representative I spoke with previously and still nothing. I assume it was a ploy to get me off the phone.
This company and it's representatives should be ashamed and embarrassed.
XfinityJamesC
Official Employee
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2.3K Messages
2 days ago
Greetings, @user_djqdkh! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues getting through to someone, but you have definitely come to the right place for assistance.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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