Visitor

 • 

1 Message

Monday, August 3rd, 2026 10:53 PM

Absolutely rude and disrespectful employee

At 6:28 PM I walked into a store that closed at 7 PM and I was approached by a sales associate in Brittany, who was extremely rude to me. I explained that I already canceled my service and that I already did all the work on the phone and all I needed to do with hands in the equipment. She was rude and told me I needed to leave the store. I told her that it did not close for another half an hour and I was going to wait. She told me that I could sit there an hour. No one will help me. She literally continued to tell me to leave the store. I asked for the name of the manager, and she arrogantly said that she spoke with the district manager named Emmanuel and that she’s not obligated to give me his phone number, but he already knows and he doesn’t care. She was raising her voice to me and talking incredibly disrespectfully. This is not a person you should have dealing with the public. She was extremely rude and arrogant. 

Oldest First
Selected Oldest First

Official Employee

 • 

2.3K Messages

9 hours ago

user_ug4zjh thank you for using the Xfinity Community Forums page to reach out today and share your experience with the employee in the store location. I would like to gather some additional information from you in relation to the recent visit. 

Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.

 

Here's the detailed steps to direct message us:

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon.
  3. Click the "Start new conversation" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.
forum icon

New to the Community?

Start Here