Visitor
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1 Message
Absolutely Ridiculous
I’m trying to get my Internet lowered, and I’m trying to obtain some television. I got passed through 7 different people. No one can explain to me the pricing. The pricing is different on every single person I’ve talked to. And then they had the [Edited: Language] to tell me “don’t worry we can offer you 12 months free for a mobile line”. In what world would I ever want a mobile line if you can't even get your internet/TV info correct? AND “sorry seems like we haven’t updated the pricing on our website so what you’re seeing is wrong”. How was that my fault? You show pricing on your site, that should be what it is. So you're being deceptive? It’s insane and absurd. My fault for ever coming back to y’all from AT&T. Insane.
XfinityRaf
Official Employee
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1K Messages
1 day ago
Good afternoon @user_nnwudu, and thank you for taking the time to post about your recent experience. That is not how we want our customers to feel, and would be happy to go over pricing options with you. If you could send our team a direct message with your full name and full address, we can get started.
To send a "Direct Message" ("Private") message:
• Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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