Visitor
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2 Messages
Absolute Worst Customer Service
I spoke to a customer service representative with Xfinity. It started off with me explaining my billing problem. She then put me on hold for 50 minutes to check! After she finally came back, she did no research into my problem. She then proceeded to put me back on hold then dropped my call. I need help from someone that is willing to actually look into my problems
XfinityQuemekia
Official Employee
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1.2K Messages
18 hours ago
Waiting on hold for 50 minutes just to be disconnected sounds frustrating, and that is definitely not the standard we aim for user_q0is3v. I'm here to help you.
To help me dive in, what's going on with your account, could you share a few details about your billing concern?
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user_q0is3v
Visitor
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2 Messages
16 hours ago
I had Xfinity WiFi service approximately two years ago. I canceled the service, returned all equipment, and closed the account in good standing. Shortly after, I received collection calls regarding a supposed past-due balance. I contacted Xfinity at that time, and a representative confirmed there was no outstanding balance on the account. I disregarded further collection attempts based on that confirmation.
I have not had active service or incurred any new charges since cancellation. I am unable to access old billing records or account history online due to the account being inactive for years.
I recently received a notice from Xfinity stating a past-due balance and threatening to send the matter to collections. This is erroneous. There is no valid debt owed. I request that Xfinity immediately:
• Investigate and provide a full account history, proof of cancellation, equipment return, and any prior zero-balance confirmation.
• Remove any past-due status.
• Cease all collection activity and confirm in writing that no debt exists and nothing will be reported to credit bureaus.
This dispute is made in good faith. Please provide written validation or resolution within the required timeframes under applicable law.
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