Absolute Rubbish

Ive been with Xfinity for going on 3-4 months now maybe… and ive had NOTHING but BAD EXPERIENCES. First issue i had was when i got my 1 gig wifi plan with the 5 year guaranteed price plan And i ordered a tv box to stream live tv, when the tv box arrived i set it up and it didnt want to work but on my tv it requested for me to contact a agent to request a technician to come repair it. After contacting an agent i was told a technician would come out “FOR FREE” and repair my tv box since it arrived to my house not working. After my box was repaired a month later I received a notification from the app saying i was due like $109-$110 or so and i was like what i just paid my bill. I called a agent and she tried to tell me at first its because i missed my first month bill but after 40-50 minutes of arguing we figufed iut they were trying to charge me $100 for that “free technician” that they offered me in the first place… this problem got resolved then after numerous calls and arguing with agents.

2nd Problem is about 3-4 weeks ago i had another $100 charge added to my acckunt and after calling the same situation accured theh were trying to charge me for that “free technician” that they sent like 2 months ago and that agent i called said it would be removed by the 16th of October but here i am the 20th of October and im still being billed $109.10 and when i called today i was told it was in-fact not a $100 technician charge but saying i didnt make my last months payment “which i did and i have proof they didn't “return” my money” which is what they are trying to tell me. Sk im being told the same thing from the first month. And after requesting a agent to send me to a manager i was told “my manager is ready for you now i will send you over okay?” And after 2 AND A HALF HOURS OF WAITING for a manager that was suppose to be ready for me after already being on the phone for an hour… i have screenshot proof of this phone call. As well as the agents have been very disrespectful to me with a female agent telling me today to “please shut up” which should be on there recorded call and on mine as well which i plan to post if i dont get a Head Ceo or Manager to fix my problems that ive had since ive got with yall and give me some compensation. Because this is ridiculous. After calling yall out on trying to scam me i get put on hold for 3 hours while waiting for a manager that was “ready for you now sir” that still never answered.