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Marc_SF
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Thursday, October 8th, 2020 8:00 AM

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Above-ground Orange Cable

After the initial install on 8/29/2020 with a temporary above-ground orange cable, there have been two additional install team visits with no decision as to an aerial vs. bury install. My preference is aerial as its a shorter route. No contact info was provided and its now been 20 days since the last status "we'll escalate this to our boss".

 

Please help as I need the permanent install completed ASAP.  thanks...

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5 years ago

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XfinityMichaelC

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4.4K Messages

5 years ago

Greetings, @Marc_SF! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day! I apologize to hear that the temporary drop has not been buried or raised out of the yard as of yet. I would like to have a look at this and see what's going on. Can you please send me a PM with your first and last name so I may further assist you?

 

To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.

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Adamsd14

New Poster

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1 Message

5 years ago

I have had the same issue. A tree knocked down the cable wire from the pole in my front yard. It's laying on the ground. Two different tech have been out and said they would report this to their boss but it has been a month and the cable is still laying in my yard. Can someone please help asap to resolve this??

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