Regular Visitor
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2 Messages
Above-ground Orange Cable
After the initial install on 8/29/2020 with a temporary above-ground orange cable, there have been two additional install team visits with no decision as to an aerial vs. bury install. My preference is aerial as its a shorter route. No contact info was provided and its now been 20 days since the last status "we'll escalate this to our boss".
Please help as I need the permanent install completed ASAP. thanks...
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ComcastMichael
Official Employee
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2.9K Messages
7 m ago
Greetings, @Marc_SF! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day! I apologize to hear that the temporary drop has not been buried or raised out of the yard as of yet. I would like to have a look at this and see what's going on. Can you please send me a PM with your first and last name so I may further assist you?
To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.
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Adamsd14
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5 m ago
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