Visitor
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1 Message
Above ground wire left by Xfinity for over six months no resolution
I have a wire running from an adjacent property in front of my driveway onto part of my property in front of my house. Xfinity did this to restore service when their underground line was damaged. They said it was supposed to be a temporary fix. It's been over six months and I have not been contacted by anyone from Xfinity. I went to my local Xfinity store and they created a ticket [ticket number]. 3 weeks later no contact and no action. I am running out of options other than to report it as a safety hazard or some type of legal action.
EG
Expert
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117.7K Messages
16 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJohnG
Official Employee
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2.7K Messages
15 hours ago
Thank you for reaching out to our team. I will be happy to check on any issue wit a line from here. Can you send me a direct message with your full name, and the address where that line is located? To send a direct message.
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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