Visitor
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1 Message
About to cancel service due to lack of support from XFINITY
Cameras off line gor over a month. Can't get XFINITY to respond. Troubleshooting does not work. Need technician appointment but can't get anyone to help.
Visitor
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1 Message
Cameras off line gor over a month. Can't get XFINITY to respond. Troubleshooting does not work. Need technician appointment but can't get anyone to help.
EG
Expert
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113.9K Messages
6 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJustinC
Official Employee
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1.7K Messages
5 hours ago
Hello, @user_dvebgl thank you for reaching out over Xfinity Forums. You've contacted the right place for support, and glad our awesome forum expert @EG was able to move your post to bring this to my attention. I'd definitely like to help get your cameras working again. I'll need to gather some information that we don't want here in our public conversation. Could you please send our team a direct message with your full name and full address?
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window, please add your full name and address
• Press Enter to send it
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