Visitor
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1 Message
About the awful customer service
Xfinity has been nothing but a awful company. TBH I have no idea, how they survive with this level of customer service. If your AI cannot direct to some human, what kind of AI is that. I have had outage since week and a half ago. I have stayed silent thinking that this may be problem all over the area, but now I found out it's only me. And I have been trying to contact them about the issue since like 4 days ago and all they do is let AI talk and all it does is shuts up in the middle of conversation and just hangs up. I have my college coming up from tomorrow. If I miss any assignment, I am going to sue this company for all possible cases. They have really messed up my plan to self learn in this break and it is now causing mental health issues to me. Too much frustrating to think about it. I am writing this from my friends home. I just hope they fix the issue man. It's too much.
EG
Expert
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115.8K Messages
2 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityDena
Official Employee
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4K Messages
2 hours ago
Thank you for reaching out @user_i1tixa Upon reviewing our records, I see the interruption notice is still ongoing. It appears to be related to an unplanned/unexpected circumstance due to severe weather. Once the area is safe, our teams will begin to repair the network to restore services as soon as possible. I assure you, we have an excellent team working on this. As soon as we have an expected resolution timeframe, we will update our Status Page online at xfinity.com/support/status and our awesome Xfinity App. This is where you would get the most up to date information including ETAs. This is the same information all representatives have as well.
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