Visitor
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1 Message
About extra fees
Hi, I’d like to request a courtesy waiver for the $38 in one-time charges on my October 16 bill.
The $38 consists of a $25 eCheck/EFT return fee dated September 22 and a $13 late fee dated October 16.
I recently started my Xfinity service on September 16, 2026. I believe I may have entered the wrong routing number when making my first payment. I’ve now corrected my payment method and enabled Auto Pay.
Since I’m a new customer and have corrected the issue, would you please consider waiving both fees as a one-time courtesy?
I’d also appreciate confirmation that my promotional discount is correctly applied.
Thank you for your help!
XfinityMelinda
Official Employee
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457 Messages
4 hours ago
Hello @user_re526v, and thank you for reaching out to us on our Xfinity Community Forum. We understand wanting to have the one-time charges reviewed, especially since you’ve corrected your payment information and enrolled in Auto Pay. You can review your billing details through our Xfinity app and use our Xfinity Assistant to check for any available credit options. You can also review your billing details there to confirm how your promotional pricing is being applied.
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