About California Lifeline

Hi,

I have submitted my information through Xfinity online page in order to get California Lifeline discount on my internet bill. Xfinity so far has not sent my information to California Lifeline. I have submitted my information twice through Xfinity. I cannot understand what is going on. I have been reaching out for some time to both Xfinity and California Lifeline. Xfinity kept saying that they will send my information to California Lifeline and that I should not worry. On the other hand, California Lifeline said that they do not have any information about me from Xfinity. The last time I have reached out to California Lifeline and they said about my situation is that I should file a complaint with the California Public Utilities Commission and Consumer Affairs Branch. If Xfinity will not be able to resolve my issue within 24 hours, I will have to file a complaint about this issue with Xfinity. I am disappointed about such approach from Xfinity to me as someone who has been your customer for many years.