Hi there, user_ie9o1p! I am happy to look further into that charge for you. You can set up a Purchase PIN in the Xfinity Stream app or on X1 to prevent any unwanted purchases. A 4 digit PIN would need to be entered before any purchases can be completed. If you are set up with text alerts you will also get a text anytime a purchase is made.
Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us: • Click "Sign In" if necessary • Click the "Direct Message” icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to send your message
XfinityRay
Official Employee
•
3K Messages
5 months ago
Hi there, user_ie9o1p! I am happy to look further into that charge for you. You can set up a Purchase PIN in the Xfinity Stream app or on X1 to prevent any unwanted purchases. A 4 digit PIN would need to be entered before any purchases can be completed. If you are set up with text alerts you will also get a text anytime a purchase is made.
Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
0
0