Visitor
•
1 Message
ABC discontinued
I have watched ABC Nightly News for decades and I’m quite upset with this being taken away. I understand you’re still negotiating, but the point is I am now paying for a service I no longer receive. I would like a reduction in my bill for this inconvenience. I pay over $200 a month to Xfinity and if I do not receive a discount for this lack of my favorite program, I will be changing services. Thank you for your attention to my concerns
XfinityJamesC
Official Employee
•
2.8K Messages
8 hours ago
Greetings, @jzupko! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about this programming issue. You have definitely come to the right place for assistance.
As you indicated, this specific programming is currently unavailable as Comcast’s agreement with the network has expired. Please know Comcast pays programmers to bring you the entertainment you love, and a number of reasonable offers have been made that they haven’t accepted. Comcast is working toward bringing back this programming, but only with fair pricing, terms, and conditions for customers. I know unexpected changes to your TV lineup can be frustrating, and I apologize for any inconvenience. For more information, visit https://www.xfinity.com/programmingchanges.
We may not be able to provide a bill reduction for this specific issue, but we can always check to see if any lower priced options are available that would reduce your monthly rate. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
0
0