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Thursday, January 16th, 2025 5:04 PM

Abandoned Pole - Need Comcast to move their services to the new pole

Comcast has been listed by the City of Tallahassee as a joint user on Pole #22171 on Payne St in Tallahassee FL 32301. Please let me know the next steps to have action by Comcast to move their service lines to new pole.

Official Employee

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1.7K Messages

3 months ago

Hey there, @bmikeg933! Thanks for taking the time to visit our Xfinity Community Forum, and for posting your request to have some outside cable lines moved. You've come to the right place for help! Our Digital Care Team is awesome to work with because we'll always do whatever we can to help, even if that simply means creating a ticket for our Construction or Maintenance teams. By chance, have you tried submitting this request through the Xfinity Assistant? Customers and non-customers alike can typically and quickly report line concerns this way to have the same types of tickets submitted, which might save you some time.

2 Messages

Thank you, I have not submitted through Xfinity Assistant but I will do that now.

Official Employee

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1.7K Messages

Sounds like a plan, @bmikeg933! Let us know if you run into any trouble submitting that request, and our team remains here to support you however we possibly can.

I am an Official Xfinity Employee.
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I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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