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user_ud0gf4
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2 Messages

Thursday, September 19th, 2024 3:10 AM

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A yearly increase of nearly $25 each year

My promo price was $56, and each year my bill has increased by almost $25!!  This is appalling because I have had streaming issues with my TV and the sound isn't in sync with the video.  I've been told this is due to internet speeds.  I want to understand why my bill has doubled in 2 years of service.  I'm considering a T-Mobile home internet.

Question

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Updated 

1 year ago

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Accepted Solution

XfinityVictor

Official Employee

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2.1K Messages

2 years ago

 

user_ud0gf4 Hello, I am sorry you have noticed an increase to your billing. Especially if you are having service issues. I am happy to look at your billing to find the cause of the increase. For the most part increases usually occur because a promotional discount ended. I recently had to find a new promotion for my services since my promotion recently ended too. It is my pleasure to find a promotion or package to help reduce the monthly cost. Lastly we can troubleshoot your service if you are still having service issues. Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 

 

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user_ud0gf4

2 Messages

@XfinityVictor​ Thank you.  I've followed your guidance so far, just waiting for a reply.

2 years ago

0

EG

Expert

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117.1K Messages

2 years ago

Moved here.

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user_y67c4w

Visitor

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1 Message

1 year ago

My bill just went up from $171-$197 and I haven’t changed any of my service. What was that about?

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XfinityBillie

Official Employee

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4K Messages

@user_y67c4w Thank you for taking the time to reach out to us here on our Xfinity Forums. I understand that any increase in your bill can be concerning, and we would love to take a look and see what changed. Please send us a DM to Xfinity Support with your full name and address to get started. 

To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window 
Press Enter to send it

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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1 year ago

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