2 Messages
A true Retention manager that is NOT OVERSEAS- I am a 28 Year Customer paying over 300.00 a month -Do You even want me as a customer?
A true Retention manager that is NOT OVERSEAS- I am a 28 Year Customer paying over 300.00 a month -Do you even want me as a customer ?
Unbelievable I am going to DUMP Xfinity ..so sad they have Overseas like this, they are laughing and carrying on as i sit on hold again as they Pretend to help - They are obviously terrified they are going to get in trouble if they escalate. They pass off to anpother friend / coworker to pretend they are a Manager. It is a Farce and Embarassment to the company. MJy husband used to work for Xfinity is the business developement and this is a travesty -
If someone wants to save our 28 year relationship they will offer me something before I hop over to Centurylink. I truly wish ASTOUND was in our area they are amazing.
XfinityJohnG
Official Employee
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1.9K Messages
1 year ago
Thank you for reaching out to us here @user_atd5ji. That is certainly not the experience we would like you to have, and I would be happy to check on any options we have on your service from here. Could you send us a direct message with the full name and complete address for your service?
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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XfinityJohnG
Official Employee
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1.9K Messages
1 year ago
There should be an icon to the left of the bell for direct messaging @user_atd5ji . There is also the link that was provided in the previous message.
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becidgreat
Visitor
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4 Messages
1 year ago
Today was a [Edited: "Language"] comedy of errors trying to get in touch with someone to cancel.Husband is over the price increases. I spent 6 hours trying to talk to a supervisor and obviously I couldn’t get anyone since it was Presidents’ but hey no need to worry the agent will wait on the call with you and listen in while muted. [Edited: "Language"] joke. Oh and the second guy I chatted with was messing with my services because while we’re chatting I’m getting notifications that they’re making changes to my connection and ip address. Nightmare day. Off the charts frustration.
Like you I’ve been a customer since 1995ish. +$200 a month easily - closer to $300 for the most part. I’ve said good things about the customer service in the past never again. I’m pretty sure the second guy I chatted with got into my account and effed around. He ghosted me than removed the chat transcript. Then a supervisor told me yesterday I could get chat transcripts but today I can’t. [Edited: "Language"] nightmare
(edited)
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