Visitor
•
1 Message
A tree is resting on the cable lines
A tree in our yard has fallen and is resting on and only being held up by the cable. I am concerned that the cable will snap. I am concerned to remove the tree with any company unfamiliar with the lines as I'm concerned about safety. Please help to urgently remove the tree.
Thank you for your expedient help.
CCKrystal
Problem Solver
•
385 Messages
3 years ago
Good evening @user_91dfeb! I hope you are doing well. Thank you for bringing this to our attention regarding the cable being held up by a fallen tree. This is an issue we want to address for you ASAP. We are here to help and you are in good hands.
Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
0
0
Again
Expert
•
31.4K Messages
3 years ago
@user_91dfeb @XfinityKrystal
Comcast doesn't do tree removal. You will have to contact a tree removal service to take down the tree at your expense. I can assure you, they do know how to do this safely. Once done, if the cable line needs repairing Comcast can take care of that.
0
0