Visitor
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2 Messages
A tree fell and knocked down a cable wire next to our house and I can't find a way to report this on Xfinity's website or call center.
A tree fell and knocked down a cable wire next to our house and I can't find a way to report this on Xfinity's website or call center. I need someone to come out our house and fix this
EG
Expert
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111.5K Messages
4 years ago
Concern moved here for greater exposure to actual Comcast employees for assistance.
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XfinityEmilyB
Official Employee
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2.1K Messages
4 years ago
Thank you for reaching out to our forum with your concern about the tree that knocked a cable down, @user_a11ce5! You've reached a group pf experts and we'll stick with you here until we get everything taken care of.
Please send a private message by clicking the Peer to Peer chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your name and address and I'll be happy to help :).
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Again
Expert
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31.9K Messages
4 years ago
@user_a11ce5
Is the tree still on the wire or is the wire clear of the tree? I ask because Comcast/Xfinity doesn't do tree removal.
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