A tree fell and knocked down a cable wire next to our house and I can't find a way to report this on Xfinity's website or call center.

Concern moved here for greater exposure to actual Comcast employees for assistance. 

Thank you for reaching out to our forum with your concern about the tree that knocked a cable down, @user_a11ce5! You've reached a group pf experts and we'll stick with you here until we get everything taken care of.

Please send a private message by clicking the Peer to Peer chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your name and address and I'll be happy to help :). 

@user_a11ce5 

Is the tree still on the wire or is the wire clear of the tree?  I ask because Comcast/Xfinity doesn't do tree removal.