U

Visitor

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2 Messages

Wed, Jul 28, 2021 9:56 PM

A tree fell and knocked down a cable wire next to our house and I can't find a way to report this on Xfinity's website or call center.

A tree fell and knocked down a cable wire next to our house and I can't find a way to report this on Xfinity's website or call center.  I need someone to come out our house and fix this

Responses

EG

Expert

 • 

89.1K Messages

2 m ago

Concern moved here for greater exposure to actual Comcast employees for assistance. 

Official Employee

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189 Messages

2 m ago

Thank you for reaching out to our forum with your concern about the tree that knocked a cable down, @user_a11ce5! You've reached a group pf experts and we'll stick with you here until we get everything taken care of.

Please send a private message by clicking the Peer to Peer chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your name and address and I'll be happy to help :). 

Visitor

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2 Messages

The limb, which is more like half of a tree, is suspended in the air, resting on the cable which did not fall to the ground.  A small portion of the cable is on the ground but the  cable is keeping most of the limb from falling to the ground.  It is the very large, thick cable and there is also a steel wire helping to hold everything up between the poles

Again

Expert

 • 

26.4K Messages

2 m ago

@user_a11ce5 

Is the tree still on the wire or is the wire clear of the tree?  I ask because Comcast/Xfinity doesn't do tree removal.

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