1 Message
A replacement or new upgraded router
Form Day 1 a year ago, our new Xfinity-provided modem/router was a dog. Connectivity is intermittent and its range is horrible, only about 20' in a straight line of sight to my laptop. We pay for the fastest service yet are provided with equipment which receives horrible consumer ratings. Now they want to charge more for services under the guise of them investing in infrastructure upgrades. If they want to get paid from my household, their upgrades need to start with new in-home transmission equipment. But their Xfinity Assistant is not a real person and does not offer any real help in this regard and there is no easy way online to chat with a real person. So where are theses improvements they say they invested in? Xfinity, you have my account info -- SEND UPDATED / BETTER EQUIPMENT or receive no extra $$$$$ regardless of the bill.
EG
Expert
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110.1K Messages
2 months ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityVianney
Official Employee
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2.1K Messages
2 months ago
Thank you for reaching out. I see you've been having some connection issues and concerns. Additionally, you haven't received the performance you expected from your equipment. I rely on my network daily, so I can understand having an unsteady connection would be a big concern. The good news is we have an entire team of specialists here that will be glad to help.
I did see you have the newest Xfinity Gateway, and I'm not getting any errors being reported by the equipment. I checked the levels at the home, which appear very solid. Can you tell me more about the trouble you're having with the gateway itself?
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