Visitor

 • 

1 Message

10/20/2026 4:33 PM

A rendering error occurred: Cannot read properties of null (reading 'fields').

Membership benefits page keeps throwing this error. Cleared cache and history. Tried on three different browsers on both desktop and mobile.

Solution seems to be: refresh your account profile parameters or open a backend ticket with the web team to clear the stuck rewards data history.

Thanks.

Oldest First
Selected Oldest First

Official Employee

 • 

3.6K Messages

2 hours ago

 

Thanks for reaching out and for letting us know what you’ve already tried. Since you’ve cleared your cache and history and tested across multiple browsers on both desktop and mobile, we can certainly take a closer look at what may be causing the Membership Benefits page to display this error. To get started, would you mind sending us a direct message with your first/last name and full address by clicking the "direct message" icon on the upper right page of the forum page? Once you click on that, click the "Start new conversation" (pencil and paper) icon. In the 'To:" line, input our shared handle "Xfinity Support" to send us a direct message.
 

 

forum icon

New to the Community?

Start Here