A rant about Comcast customer service
On July 8 I returned from vacation to a blue tv screen that said my cable box was updating. Nothing I could do or the CSR could do would make it go away. After 4 calls to 4 CSR's trying, I was told my box was too old to update, I needed a new box. We are now in the week of July 18 without tv service. The next CSR told me that they would send a new box no charge. Waiting....next call, the CSR put the wrong shipping code in. I asked to have a technician install the new box. No, that'll be $70. GRRR. They said, "it's easy, just unplug and plug the cables and cords." In the meantime, I received a call from someone in my city who offered a tech to come out. I replied that they said it would be easy, so no need. Finally after hours on hold, hours on the phone, hours waiting for the return calls, I received the box yesterday Aug 10. The ports on the box are different, the cords are different and my tv is mounted and impossible to reach its connections. I requested this morning that a tech come out and was told due to COVID that was not possible, even though a week ago I was offered the same.
Please, please, I am begging Comcast to get a better phone system, one that has fewer prompts, gets you to a human faster and the ability of the call center CSR to send problems such as mine up the chain. The way I finally got a bit of satisfaction was to speak to someone knowledgeable as though I wanted to add new service. And still I have to wait for a call from the tech department. Never once was I offered a reduction in billing and who knows when this story will end. Thanks for listening. I feel better now! 🙂