A Nightmare Experience with Xfinity

I want to share my incredibly frustrating and disappointing experience with Xfinity in case it helps others avoid the same ordeal.

As a loyal customer for years, I reached out to address an unexpected increase in my bill. Instead of receiving the support and flexibility I expected, I was met with rigid policies, a lack of meaningful solutions, and countless hours wasted speaking to phone and chat agents who transferred me around without resolution.

At one point, I was promised a callback by a supervisor (shoutout to Angelo for his empty promises), but that call never came. Eventually, I escalated the issue through their digital support team. Here’s what I got in return:

• Inflexibility: Their "solution" was either to lock me into a two-year contract or offer a mere $10 monthly discount for 12 months. No adjustments to my existing plan without downgrading services.
• Dismissive Customer Service: Despite explaining the time and frustration this process caused, Xfinity refused to offer any compensation for my wasted efforts.
• Poor Communication: Their response times were slow, and I was told they could only contact me via their support platform—no phone, text, or email.

It’s clear that Xfinity doesn’t prioritize customer loyalty or satisfaction. Their rigid policies leave no room for accommodating individual needs, and their inability to value my time and loyalty is beyond frustrating.

I’ve since started the process to cancel my service. This experience is a stark reminder that large corporations like Xfinity often fail to see their customers as individuals and focus solely on their bottom line.

To anyone considering Xfinity, think twice. And if you’re currently a customer dealing with similar issues, know you’re not alone.