The concern is not "Channels And Programming" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
@user_318i4g Thanks for making us aware that you're in need of a new remote. We have to ways to go about this. First option, I can mail you a new remote but it'll take up to 3-5 days before the package is delivered. Second option, would be to visit an Xfinity store today and pick one up for free. You may use the Xfinity app to find the address to the nearest location to you. Please let me know how you'd like to proceed.
EG
Expert
•
121.5K Messages
4 days ago
The concern is not "Channels And Programming" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityRaul
Official Employee
•
3.1K Messages
4 days ago
@user_318i4g Thanks for making us aware that you're in need of a new remote. We have to ways to go about this. First option, I can mail you a new remote but it'll take up to 3-5 days before the package is delivered. Second option, would be to visit an Xfinity store today and pick one up for free. You may use the Xfinity app to find the address to the nearest location to you. Please let me know how you'd like to proceed.
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