Visitor
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1 Message
a live customer service assistant
Exfinity sent me info to check over about Barry and cables in my yard. There is information that is incorrect and I can’t get a live body on the phone to let them know not to dig out my sprinkler system. I have called six times and I am beyond upset I cannot get a live person on the phone. I just signed a five-year contract this morning when I had repairs done at my house and I’m furious.
XfinityRay
Official Employee
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2.8K Messages
1 day ago
Hi there, user_uem7j5! Thank you for alerting us to the sprinkler system. We don't want that damaged either and are happy to further help! We can update the team with this information for you.
Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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