A LIVE AGENT TO CALL ME! It's Quite Simple...

I'M HAVING A DIFFICULT TIME TRYING TO SIGN IN, I ALWAYS SIGN IN WITH MY NAME, ending in; Comcast.net But It's not working, Help Me?

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XfinityKassie

Official Employee

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2.5K Messages

6 hours ago

user_fd1b45 Good morning, and thank you for reaching out for assistance through our Xfinity Forums. I'm here to help you get into your account. Do you by chance have another personal email account you use, if so can you please try and use that and see if you were able to get into your account?

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user_fd1b45

Visitor

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5 Messages

5 hours ago

I'm Not Getting Any Help Here.. I CANT KEEP TEXTING EITHER! "PLEASE, SOMEONE HELP ME?"

Note: This comment was created from a merged conversation originally titled A LIVE AGENT TO CALL ME! It's Quite Simple...

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XfinityKassie

Official Employee

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2.5K Messages

user_fd1b45 I'm sorry to hear you are running into difficulties this morning. I'm here to help. When you get a moment, please send a Direct Message with your name and service address.

Click "Sign In" if necessary.
Click the "Direct Messaging" icon.
Click the "Start new conversation" (pencil and paper) icon.
In the "To:" line, type "Xfinity Support".
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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5 hours ago

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Customer Service

user_fd1b45

A LIVE AGENT TO CALL ME! It's Quite Simple...

XfinityKassie

user_fd1b45

XfinityKassie

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