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user_frjkus
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1 Message

Saturday, August 29th, 2026 10:30 PM

A live agent. AI cannot help me

Last week I had my internet speed lowered to help with my bill. I turn on my TV tonight and I don’t have HGTV, Hallmark, saying I need a subscription. What happened???  Nothing was to happen to my TV just Internet

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1 hour ago

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EG

Expert

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120.4K Messages

1 hour ago

The concern is not "Home Security Devices And Equipment" help related........... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

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XfinityVianney

Official Employee

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2.9K Messages

1 hour ago

 

user_frjkus, Thank you for reaching out. I understand you made the changes last week, and you got the messages just recently that you need a subscription for content you had access to before. If there was any change to your TV plan, you would have seen the changes once the order closed right away. Are you running into this error on each box in the home? While you are on your home network, does the Xfinity Stream App also restrict access to these channels? 

 

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