A continued run around with lots of deflection and no action and the Waitlist scam

As you all know Xfinity is the absolute worst with taking action and coming up with solutions.  They simply train their staff to deflect, deflect, deflect.  We are still without cable and they keep blaming other parts of the organizations but they promise us a technician should be able to come out in 8 days which is on top of the week we’ve already been without cable.  Multiple people told us the easiest thing to do is sign up for their wait list. So once again, it’s on the customer to do Xfinity’s job.  We texted the waitlist number like instructed and the text we received back and I quote “we’re sorry, we are not accepting appt. waitlist in your area”.  You can’t make this stuff up. I wanted to share with others so they don’t fall for the scams that Xfinity is pulling.