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user_ehm865
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8 Messages

Saturday, June 21st, 2025 4:21 PM

A Confirmed Appointment Is A Big Joke

I had a confirmed appointment for Xfinity technician to put a cable drop to my house for internet on 06/15/2025, but No Xfinity technician showed up. I have rescheduled 5 appointments through 5 different Xfinity live Agents and turned out that No technician showed in 6 days in a row. Why cheating on Confirmed Appointment? I just simply want a internet service and no necessary cheat customer 7 days in a row.

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21 hours ago

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XfinityEva

Official Employee

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1.8K Messages

17 days ago

Hi there! We understand it can be frustrating while awaiting for a drop to be installed for service. Typically this type of appointment can takes an average of 14 calendar days from the date the order was created. Permits, weather conditions, and the utility marking process can sometimes cause delays. When did you first receive a notification about the scheduled service request? [Edit: spelling]

(edited)

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user_ehm865

Visitor

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8 Messages

17 days ago

June 12, I got a confirmed appointment to put a cable drop on June 15, 2025. No technician showed up, and then I talked with 5 different Xfinity live Agents in 5days and rescheduled 5 appointments and no technician showed up again and again  in 6 days.

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XfinityEva

Official Employee

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1.8K Messages

Thank you for that information, please allow the 14 calendar days from the 15th for the appointment to be completed. For the drop installation you do not need to be present as this is an outside appointment. 

 

We can add any requests that are needed for example if there is a code for a community gate, or you would like a call ahead due to need to put away pets that may be outside. To do so just send us a direct message with your full name and service address to get started. 

 

To send a direct message: 

 

  • Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
  • Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it
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17 days ago

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user_ehm865

Visitor

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8 Messages

10 days ago

Today is the 14th calendar day from the June 15th for the confirmed appointment, but still No Xfinity Technician shows up. Xfinity indeed has problem to treat new customer even often they find excuse . I am so disappointed for Xfinity can’t fulfill their confirmed appointment in 14 calendar days!

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XfinityMarshante

Official Employee

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210 Messages

Hello @user_ehm865, Thank you for updating us on the appointment status. Sorry to hear that you are still waiting. When it comes to a drop, weather conditions, permits, and utility markings can prolong the process. The process can take up to 14 business days.  I have also attached an article that explains the process. When an underground cable line needs to be installed or replaced. Has it been 14 business days since the order was created? 

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10 days ago

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user_ehm865

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8 Messages

It has been 14 calendar days. Ok, I will wait for 14 business days for my confirmed appointment on June 15th and update status. Thanks!

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10 days ago

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XfinityDena

Official Employee

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3.4K Messages

You are welcome! @user_ehm865

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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10 days ago

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user_ehm865

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8 Messages

5 days ago

It has been 14 business days and 19 calendar days since a Xfinity confirmed appointment on June 15th, but Xfinity technician had never showed up. I just simply want an internet from Xfinity and seems Xfinity has a bad management problem. They have a good live agent team and every time can give a great promise, but no actually result. Very frustrating! 

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XfinityEmilyB

Official Employee

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2.1K Messages

 

user_ehm865 Thank you for reaching out to my team so we can check on the details of that service appointment. Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Include your name and address so I can find the account and get started on a resolution. 

 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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5 days ago

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user_ehm865

Visitor

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8 Messages

5 days ago

Sent and please check what’s real reason for 19 calendar days that Xfinity Technician not showed up since a Xfinity Confirmed Appointment on June 15th. Confirmed became a never show up!

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user_ehm865

Visitor

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8 Messages

5 days ago

“So upon checking the job I don’t see a specific reason noted for the cancellation of the appointment” .  Xfinity management do have big problem! 

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user_ehm865

Visitor

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8 Messages

21 hours ago

XFINITY TECHNICIAN came today and put a temporary cable drop linked my house and finally made my XFINITY internet works after 27 calendar days from I ordered XFINITY internet on June 10th. The technician said that the temporary cable drop need to be buried in 3～4 weeks later. I will update again when they finish it. Thanks 

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