A change for the better?

Don't mean to jinx this but ...

Many, many years ago Xfinity (then just Comcast) provided very good support. Then in the last decade or so, maybe longer, it was basically a [Edited: "Language"]. Endless menus and long, long wait times.

Has this all changed recently? Had an issue with the cable line from the street being damaged. Called and spoke to a knowledgeable agent after a minute wait. They scheduled service and in two days a very pleasant tech was here and ran a temporary line. Xfinity followed up immediately and scheduled a crew to bury the line in the next couple of weeks.

For years, Xfinity support has been trashed but hopefully this has now changed. Fingers crossed.

Responses

Oldest First

Selected Oldest First

XfinityThomasC

Official Employee

•

3.3K Messages

24 days ago

Hello, @Mr_Mike! Thanks for reaching out to us on the Xfinity forums! We are glad to hear that your recent experience has been much improved! We would like to keep this rolling for you and keep an eye on that line bury for you! Can you please send us a DM so we can continue to assist you?

How to Send Us a Direct Message:

Click "Sign In" if necessary.
Click the "Direct Messaging" icon.
Click the "New message" (pencil and paper) icon.
In the "To:" line, type "Xfinity Support".
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.

For an example of how to send us a Direct Message, check out this link.

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

(edited)

0

Customer Service

Mr_Mike

A change for the better?

XfinityThomasC

New to the Community?