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Monday, November 4th, 2024 8:11 PM

A branch severed the line to my house

Hello,

I need a field technician to reconnect from the street to my house. A branch has fallen and taken my line out. It's hanging loosely in the driveway. I have not been able to get through to a real person on the phone. Please call me so we can get someone out here

Official Employee

 • 

1.5K Messages

19 days ago

Thanks for reaching out, user_yc5ris. We can help get a technician scheduled for you. Please send us a direct message, so we can collect your account details. 

 

To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

 

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