A account recently put in our name.

Hello,user_26yerm. Thank you for joining the Xfinity Forums community. Are you receiving an error code or message when setting up automatic monthly payments online using your checking account, savings account, or card (credit/debit)? 

 

When you enroll in automatic monthly payments, the then-current balance on your account will be charged to the payment method on file. Your current balance is the amount on your Xfinity bill, minus credit adjustments or payments posted to your account after the bill was issued. The payment will be processed on the Xfinity bill due date.