Visitor
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1 Message
98021 horrendous internet service
3-4 weeks ago service has become horrible in this zip code, I've lost connection more than once every single day (including right now as I post this) and it can be for up to an hour or two at a time. You've given me $11 in credits and I pay $99/MO for service that doesn't work? My modem and router are brand new (eero 6 Pro/Netgear CM3000) and I've never had a problem with this combo.
Your phone number just hangs up on me when I call and try to talk to someone and otherwise repeats the same garage from the app that happens EVERY day.
I've never had an issue with Xfinity all around the Seattle area and it was fine when I moved to this zip code 3 months ago, but now it's not usable and I work from home, having to get on my phone as a hotspot frequently because the Xfinity wifi doesn't reach my building.
The outage map always shows a few dozen to a few hundred people impacted all around me, but I seem to be one of only a few in my condos. If this isn't rectified immediately I'm switching to fiber or Starlink, this is ridiculous that it's happening EVERY day and the outage map is always showing "unanticipated network repair" as this cause.
EG
Expert
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111.1K Messages
2 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJustinC
Official Employee
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1.3K Messages
2 days ago
Good morning, @user_vqn2ow thank you for reaching out over Xfinity Forums for support. I completely understand the frustration when service isn't working properly, working from home myself I rely on my network to stay connected. I appreciate the detailed information you have provided, it's helpful. The Netgear CM3000 is on our enhanced speed certified modem list: https://www.xfinity.com/support/devices/
From experience, I've noticed that when checking area work for neighborhood whether its planned or unplanned. There usually isn't much detail provided before or after the work completion, typically just the anticipated time frame of work completion and the follow-up stating completed. Knowing that the area map is showing many affected locations does point to area equipment being the issue and not a specific location. I'm glad to hear you know how to check the status center:
https://www.xfinity.com/support/status or Xfinity App to check for interruptions.
Sorry to hear that you're unable to get in touch with someone when attempting to reach out, once the interruptions have cleared: Have you been able to run any self-help troubleshooting through the Xfinity App to see if a technician visit is recommended?
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