Visitor
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1 Message
9/19 - Widespread neighborhood outage, Chicago, 60608
All neighbors over several blocks near Oakley Ave and Coulter st have been experiencing intermittent drops over the last 48 hours. The modems may appear function and pass the tests but nearly all services fail to connect. It’s sporadic. Services will fail but restore on its own. Its currently down.
Xfinity support won’t acknowledge this as a widespread outage even after our neighboring users continue to report the issue. Some of us have tech appointments but not until next week.
This needs to be treated with priority and urgency. It’s not only
impacting residential customers but businesses as well.
user_yz6c48
Visitor
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1 Message
2 hours ago
Agreed this has severely disrupted my ability to work from home. For the most expensive service provider in the area, the lack of sense of urgency in remediating this widespread issues for their customers is unacceptable. If xfinity expects to keep customers, they need to fix this, the intermittent issues have been ongoing for months with no solutions offered.
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user_3z8n86
Visitor
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1 Message
27 minutes ago
Same here. The disruptions have affected my ability to work from home.
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