Visitor
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1 Message
90 year old demented woman, broken remote and and no way to explain to A.I.
Hello,
Been a customer for years as my mother has been. I am sending this on her behalf. Can a real live person please call [Edited: "Personal Information"]. My mother has been starring out the window for weeks because her original remote has worn out over the years. Please show some compassion and help.
XfinityGabriel
Official Employee
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3.4K Messages
8 hours ago
Hello, and thank you for reaching out on your mother's behalf. I can truly understand the concern with how she's been unable to enjoy her TV due to a worn-out remote. We understand how frustrating that must be, and we'd be happy to help. Our team assists customers right here through social media using both public and private messages, and we can certainly help with getting a replacement remote. If you'd like to continue with us, please let us know, and we'll be glad to work with you.
If you prefer assistance over the phone, we also have representatives available 24/7 who would be happy to help. We're here to help whichever way is most convenient for you and your mother. ❤️
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