2 Messages
9 techs, 2 line changes, with new modem and internet is still terrible
I couldn’t be more unhappy with this terrible service. I’ve been dealing with this for months while getting charged for the “best” package. Internet constantly drops.
1st line “chewed up”, second line had water in it and was replaced and moved. Somehow my internet has gotten worse after all of this.
In shopping around and canceling this week. This company isn’t good at all. I couldn’t be more unhappy. I’m paying for consistent internet and that’s all I’m asking for and Xfinity absolutely cannot provide. They just waste your time for hours and show up whenever they want to accomplish nothing.
EG
Expert
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110.2K Messages
16 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityAlfonso
Official Employee
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1.6K Messages
16 hours ago
Hello user_ttg1th, it sounds like you've had quite a few exterior equipment issues, and we are so sorry to hear we may be losing you as a customer. We'd love the opportunity to work with you and fully resolve your concerns as much as possible, and really earn your business and loyalty.
Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your name and address, and we can get started anytime.
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