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user_z2dzke
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3 Messages

Monday, June 23rd, 2025 11:42 PM

8th Agent already changed the story

I have the transcript ready and I'm ready to file through FCC compliant form because they promised they will send me $200 visa gift card for transferring the phone from Verizon company to this company. I never got it. I got it transferred on May 24th. Now it is June 23rd! I'm getting really aggravated with liars already. 

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9 hours ago

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Again

Expert

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31.8K Messages

1 day ago

@user_z2dzke 

I have the transcript ready and I'm ready to file through FCC compliant form because they promised they will send me $200 visa gift card for transferring the phone from Verizon company to this company. I never got it. I got it transferred on May 24th. Now it is June 23rd! I'm getting really aggravated with liars already. 

I'm asking about this, but I think you have to wait 90 days before you get that card, and then it might take a week or two before you actually get it.

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user_z2dzke

Visitor

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3 Messages

@Again​ I meant i never got the email to fill out to receive the gift card. They told me like fourth different stories already. 

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1 day ago

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XfinityAlfonso

Official Employee

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1.7K Messages

Hello user_z2dzke thank you so much for taking the time to reach us here on our Xfinity Forums regarding this gift card concern! AS long as the gift card was properly added into the order when setting up services, then you will be able to track your eligibility and progress via our Xfinity Incentive Tracker. You'll use your 16-digit Xfinity Account number to search, even when it comes to Mobile rewards. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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1 day ago

user_z2dzke

Visitor

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3 Messages

@XfinityAlfonso​ it said the record is not found. 

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10 hours ago

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XfinityBrianH

Official Employee

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1.4K Messages

 

user_z2dzke Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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9 hours ago

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