Hello, @user_p6vl9a 811 is the nationally designated “Call Before You Dig” number. It was created to protect pipelines and utilities from excavation damage. We encourage you to visit the Call Before You Dig website at call811.com for tools and information regarding state requirements. To move our lines I can submit a request to assist you. Could you please send our team a direct message with your full name and full address? To send a direct message:
1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon
2. Click the "New message" (pencil and paper) icon
3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)
4. Type your message in the text area near the bottom of the window
5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!
XfinityThomasC
Official Employee
•
2.9K Messages
2 days ago
Hello, @user_p6vl9a 811 is the nationally designated “Call Before You Dig” number. It was created to protect pipelines and utilities from excavation damage. We encourage you to visit the Call Before You Dig website at call811.com for tools and information regarding state requirements. To move our lines I can submit a request to assist you. Could you please send our team a direct message with your full name and full address? To send a direct message:
1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon
2. Click the "New message" (pencil and paper) icon
3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)
4. Type your message in the text area near the bottom of the window
5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!
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