Visitor
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1 Message
811 No Response
I am in the Tumwater-Trosper area working on a utility project and submitted a design information request through 811 which listed Comcast as a utility communications provider. I've called and emailed several times with no response. I'm wondering if lines will even be marked for upcoming construction this spring. Have documented everything in the event lines get damaged so contractor, city, nor firm are liable. Any way to get the requested information or is this the status quo?
XfinityCarolyn
Official Employee
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510 Messages
1 hour ago
@rendsley1005, Thank you for being proactive about this before construction begins. I understand why the lack of response would be concerning when Comcast facilities have been identified as potentially being in the project area. Please send us a direct message with your full name and address.
Here are the detailed steps to direct message us:
Click "Sign In" if necessary.
Click the "Direct Messaging" icon.
Click the "Start new conversation" (pencil and paper) icon.
In the "To:" line, type "Xfinity Support."
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
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