Visitor
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1 Message
811 no response
After an 811 request, Comcast refuses to mark cable locations. Are they going to charge me if my contractor breaks the cable?
Visitor
•
1 Message
After an 811 request, Comcast refuses to mark cable locations. Are they going to charge me if my contractor breaks the cable?
EG
Expert
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113.9K Messages
3 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityRichard
Official Employee
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2.5K Messages
3 days ago
Hi there, @user_dl8kdp ! Thank you so much for reaching your Digital Care team. Thank you for your patience while you waited to connect with me. I'm very sorry for the trouble you are experiencing trying to get the cable lines marked. Please be assured you reached the right person to assist you. Can you please send me a DM with your first and last name along with your full service address so that I can assist you further?-Richard
Before, I can do that for account security I would need to send a verification code to either the text number or email address on file that is only valid for 15 minutes. Which method would work best for you?-Richard
(edited)
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