Visitor
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2 Messages
800 XFINITY automated system is in Spanish
Every time I call the automated system is in Spanish and I do not speak Spanish I cannot understand anything or get anyone on the phone anymore I'm extremely [Edited: "Language"] frustrated because this has been an ongoing issue for years and when I'm able to press random buttons and get someone on the phone they have no idea how to change it and all of my settings are in English!!!!
XfinityKei
Official Employee
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1.9K Messages
3 years ago
@Josephshiver, Thanks for reaching out to our community for help with calling in. This is very interesting to hear this is going on without selecting an option for spanish. Are you calling from your mobile number or your house phone?
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EG
Expert
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113.5K Messages
3 years ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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Josephs2
Visitor
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2 Messages
2 years ago
Still waiting on an answer as I'm trying to call again today and of course it's still in Spanish and can't get anyone on the [Edited: "Language"] phone
(edited)
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