Visitor
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3 Messages
8 years long customer. Extreme issues with service and billing
Hello,
I've had a troubling experience with the service and charges for over a year. I've spent probably on average 14 hours trying to rectify the problem and have someone make everything right. My time is valuable as I'm sure you is as well. I've contacted customer service, tech support, billing and spoken to non us nation managers who provided little to zero help. Most either convinced me to upgrade my service, increase my price, or overall confuse any remedies they've offered. I've been disconnected after over an hour long conversation , double charged, talked to a tier 1 tech service support member that said tier 2 tech would call me back and he never did, two technicians have been out to my home . One was good but it didn't fix the problem and the other one I could tell he didn't even want to be there. Please help me speak to someone in the United States who cares and can make this right.
XfinitySeth
Official Employee
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453 Messages
3 days ago
Happy Friday user_q1tl4u, and thank you for taking time out of your day to reach out to us for support! Even more so we infinitely appreciate the 8 years you've spent with us that is incredible 🙌 More than anything I want to help with any ongoing concerns or questions you have in any way possible. I know you've already spent a great deal of time on your concerns with our other support teams, so rest assured we'll be your last stop 👍
Please send us a direct chat message with your full name, the name listed on the account (if different), and the full service address associated with your account to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
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