78 days of run around

I’ve been trying to resolve an issue for 78 days,  dealing with many different people. One of the representatives gave me a fake ticket reference number (Ellie). Finally talked with Vince and got ticket number [Edited Personally Identifiable Information]. Vince escalated situation to Supervisor Mel (ID#2351434) and Mel said that it would be resolved in 24 hours on 12/26/24. I’ve heard nothing as of 1/6/2025!!!! Was promised I would get information in writing from Mel, but nothing. No email no text no return phone call. 
call today 1/7/25 and talked with Alaa. She has stated she has escalated AGAIN to technical team at warehouse and should be resolved TODAY. She also stated that she would call me back within 48 hours to update me. I’ve heard that every single step in this painful process. 
I keep getting the same song and dance…you have the phone, good condition, will happen soon, we will give you credit for Xfinity’s incompetence, etc, etc. 

my family is beginning to question why we moved our cell service to you. 
this has truly been a huge and painful experience.